What is a freight forwarding agent?
什么是货运代理？
A freight forwarder arranges cargo transport on behalf of exporters and importers, coordinating carriers, documentation, and customs clearance across multiple modes of transport and multiple countries. We act as your single point of contact — you deal with us, and we manage everything and everyone else along the supply chain. This includes booking rail or road freight, arranging customs declarations, managing transit documentation, and coordinating final mile delivery at destination.
货运代理代表出口商和进口商安排货物运输，协调跨多种运输方式和多个国家的承运商、文件和海关清关。我们作为您的单一联系窗口——您与我们沟通，我们管理供应链上的其他一切事项。这包括预订铁路或公路货运、安排海关申报、管理转运文件以及协调目的地最后一公里交付。
How long does China–EU rail freight take?
中欧铁路运输需要多长时间？
Typical rail transit time is 14–20 days from major Chinese terminals (Chengdu, Xi'an, Chongqing) to European destinations (Duisburg, Łódź, Tilburg). This compares very favourably to sea freight, which typically takes 25–35 days for the same origin-destination pairs, while being significantly more cost-effective than air freight. The exact transit time depends on the specific origin and destination terminals, border crossing times, and any customs holds. Door-to-door transit (including collection and delivery) adds 2–5 days at each end.
典型的铁路运输时间为从中国主要港站（成都、西安、重庆）到欧洲目的地（杜伊斯堡、罗兹、蒂尔堡）14至20天。与海运相比极具优势，同样起运地-目的地的海运通常需要25至35天，同时比空运更具成本效益。确切运输时间取决于具体的起运和目的地港站、过境时间以及任何海关扣押。门到门运输（包括提货和配送）在两端各需增加2至5天。
What is T1 Union Transit?
什么是T1联盟转运？
T1 is a Customs Union External Transit procedure that allows non-EU goods (goods that have not yet paid import duties) to move through EU member states under bond without paying customs duties at each border crossing. The goods are placed under a customs guarantee at the point of entry and "discharged" only when they reach their final customs destination — either an import declaration in the destination country, or a bonded warehouse. This simplifies multi-country European distribution enormously: a shipment from Poland can transit Germany, Netherlands, Belgium, and France before final import in the UK, all under a single T1 declaration filed through the NCTS (New Computerised Transit System). We act as principal and hold the customs guarantee on behalf of our clients.
T1是一种海关联盟对外转运程序，允许非欧盟货物（尚未缴纳进口关税的货物）在保税条件下穿越欧盟成员国，而无需在每个边境口岸缴纳关税。货物在入境点置于海关担保下，仅在到达最终海关目的地时才"结清"——无论是目的地国的进口申报，还是保税仓库。这极大地简化了多国欧洲配送：来自波兰的货物可以在最终进入英国之前，途经德国、荷兰、比利时和法国，全程仅需通过NCTS（新计算机化转运系统）提交一份T1申报。我们作为委托人，代表客户持有海关担保。
Do you handle customs declarations?
你们处理报关事宜吗？
Yes. Customs management is a core part of our service offering. We manage full import and export customs declarations in the United Kingdom (CDS — Customs Declaration Service), Germany (ATLAS), and France (DOUANE), plus T1 Union Transit filings through NCTS and HS code classification. We also manage GVMS (Goods Vehicle Movement Service) in the UK, postponed VAT accounting, duty deferment accounts, and inward processing relief where applicable. All our partner customs agents maintain AEO (Authorised Economic Operator) status, which supports faster border processing.
是的。海关管理是我们服务的核心部分。我们在英国（CDS——海关申报服务）、德国（ATLAS）和法国（DOUANE）管理完整的进出口海关申报，以及通过NCTS的T1联盟转运申报和HS编码分类。我们还在英国管理GVMS（货物车辆移动服务）、递延增值税会计、关税递延账户以及（如适用的）内向加工减免。我们所有合作海关代理均保持AEO（授权经济运营商）资质，有助于加快边境处理速度。
Which European countries do you cover?
你们覆盖哪些欧洲国家？
Our core road network covers Poland, Hungary, Germany, Netherlands, Belgium, France, and the United Kingdom. These seven markets represent the primary trade lanes for cargo originating in China. Through our partner network, we can extend to most other European markets — including the Czech Republic, Austria, Italy, Spain, and Scandinavia — on a case-by-case basis. If you have a specific destination in mind that is not listed, please contact us and we will advise on the available options and transit times.
我们的核心公路网络覆盖波兰、匈牙利、德国、荷兰、比利时、法国和英国。这七个市场代表源自中国货物的主要贸易通道。通过我们的合作伙伴网络，我们可以根据具体情况延伸至大多数其他欧洲市场——包括捷克共和国、奥地利、意大利、西班牙和斯堪的纳维亚。如果您有特定目的地未在列表中，请联系我们，我们将就可用选项和运输时间提供建议。
Can you handle partial loads (groupage)?
你们可以处理零担货物吗？
Yes. We consolidate LCL (less-than-container-load) rail shipments and groupage road freight, allowing smaller shippers to access our network at competitive rates without needing to fill an entire container or truck. For rail freight, we consolidate cargo from multiple shippers into a shared container at the origin terminal. For road freight, we use established groupage networks across Europe. Minimum shipment sizes vary by lane — contact us with your cargo details and we will advise on the most cost-effective solution.
是的。我们整合LCL（拼箱）铁路货物和拼车公路货运，让较小的货主以有竞争力的价格使用我们的网络，而无需填满整个集装箱或卡车。对于铁路货运，我们在起运港站将多个货主的货物整合到共享集装箱中。对于公路货运，我们使用欧洲各地成熟的拼车网络。最小货物量因路线而异——请告知您的货物详情，我们将建议最具成本效益的解决方案。
How do I get a quote?
如何获取报价？
Use the form on our Contact page. To give us the information we need to provide an accurate quote, please include: your origin city and country, your destination city and country, cargo commodity type (what is the product?), approximate weight and volume (kg and CBM), number of packages or pallets, any special requirements (temperature control, dangerous goods, oversized), and your preferred transit time or delivery date. We typically respond within 24 hours on business days (Monday–Friday, Hong Kong time).
请使用我们联系页面上的表格。为提供准确报价所需信息，请包含：起运城市和国家、目的地城市和国家、货物商品类型（产品是什么？）、大致重量和体积（公斤和立方米）、件数或托盘数量、任何特殊要求（温控、危险品、超大件）以及您希望的运输时间或交货日期。我们通常在工作日（周一至周五，香港时间）24小时内回复。